Manager Won't Make Customers Leave, Customer Stays Until 5 AM

Author image for Eric Lund
Eric Lund
Mar 31, 2021 7:30 PM EDT

Anyone who's worked retail knows that there are some infuriating customers out there, and sometimes they need a push in the right direction. This manager had it in their head that no one should be told to leave at 2 am, so this employee made a point to show just how bad of an idea that can be. It got results. For more customer stories, here are bold and mistaken customers who were at the wrong store.

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  • 01
    Text - r/MaliciousCompliance · Posted by u/Ratsincorduroy 23 hours ago Proved to my manager that it's better to warn customers of closing time oc M I used to work at a store that was open until 2AM every night of the week, so as you can imagine, when 2AM rolled around I was always ready to get out of there. Around 1:45AM, I would walk around and let each customer know individually that the store was closing in 15 minutes, and ask them if they needed help finding anything before then. I did this
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  • 02
    Text - Usually I was alone by 1:45 since business really slows down, but one night my manager was still there. When she saw me go and tell customers the store was closing in 15 minutes, she was pissed. She told me I could NEVER tell a customer the store was closing. She said it was incredibly rude and put too much pressure on them. Fast forward to a few weeks later. I have still been giving customers a 15-minute heads up, because frankly I don't think it's rude to tell someone your store is abou
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  • 03
    Text - A woman had come in around 12AM. She seemed pretty out of it, and was wandering around the store aimlessly this whole time, but occasionally bringing something to the counter, asking me to hold it, then coming back and asking me to put it back because she changed her mind. I had the feeling she could spend all night wandering around the store, so I decided that this would be the one customer I wouldn't warn about closing. 2AM rolls around and I say nothing, and I proceed to say nothing al
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  • 04
    Text - The next night when I went in for my shift, they had made the 15 minute warning a universal rule. We were all supposed to warn customers the store was closing, PLUS we were supposed to turn people away if they showed up after 2AM. Score! Afterward I admitted to my other coworkers I had done it intentionally to show management how dumb their decision was, and I'm glad I did it because we never had to let another drunk teenager into the store after 2AM again. 7 2 1 2 1
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